Elaine R. McCloud
Founding Principal, President + CEO
Elaine has 40 years of multimodal public and private sector mass transit leadership experience. Elaine served as a General Manager Paratransit Operations of Chicago Transit Authority, the second largest mass transit system in North America. In 2007, she was appointed by Tampa Mayor, Pam Iorio as the city’s first Mass Transit Manager. She advised the mayor and her administration on mass transit issues affecting the City of Tampa and the 7-county region, including Bus Rapid Transit, streetcar and light-rail initiatives. Elaine also served as General Manager for ATC/Vancom’s Detroit Department of Transportation Detroit MetroLift service. For 18 years, she served in various leadership roles including the Director of Rideshare and Director of Paratransit for Birmingham-Jefferson County Transit Authority.
As President of McCloud Transportation, Elaine spearheaded numerous highly-acclaimed projects including Salary and Benefits Studies for transit agencies including Birmingham-Jefferson County Transit Authority, and Pinellas Suncoast Transit Authority. She updated and created standard operating procedures, job descriptions, performance evaluation documents, employee handbooks. She conducted peer surveys to identify market competitiveness and to attract and retain talented employees.
Her work has included comprehensive Paratransit Service Assessments to evaluate transit agencies’ compliance with the Americans with Disabilities Act. Elaine led the development of Agency Safety Plans (ASPs) to meet the requirements of the FTA’s Safety Management System. She also successfully conducted Customer Service Reviews of both in-house and contracted transit service to identify opportunities for improvement.
Elaine has a Master of Business Administration (MBA) Degree from Northern Illinois University, and a Bachelor of Arts Degree in Communication from DePaul University. She is a long-term member of the American Public Transportation Association (APTA), and serves on the Access Committee.