ur Clients

Hillsborough Area Regional Transit (HART), Tampa, FL 

In September 2010, HART awarded a contract to McCloud Transportation to conduct a Mystery Rider Assessment of its bus and rail system. McCloud Transportation observed a random sample of trips throughout HART’s service area, and evaluated each trip for safety, compliance with the ADA, driver courtesy, revenue collection, on-time performance and other key performance indicators.

“These guys have their act together.” – Joe Escobedo, Chief of Operations

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