ur Clients

Central Florida Regional Transportation Authority (LYNX), Orlando, FL

In 2013, LYNX selected McCloud Transportation to conduct a Mystery Rider Program to covertly monitor service quality on routes that serve the Osceola County area. McCloud Transportation deployed a team of mystery riders who anonymously monitored LYNX’s trips generated on selected routes that included local fixed-route bus service, circulator service, and the NeighborLink flex service. McCloud Transportation’s mystery riders monitored safety, on-time performance, operator courtesy, revenue collection, operator appearance, and compliance with the Americans with Disabilities Act (ADA).

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